Return & Refund Policy

Last updated: 31 August 2026
Website: www.ezebreathe.com
Business: Craftek (Pty) Ltd t/a The DB Group

1. Overview

At Ezebreathe, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy, we offer a return or refund under the terms outlined below. This policy applies to all purchases made through our website.

2. Return Eligibility

  • You may request a return or refund within 7 days of receiving your order.
  • Returns are only accepted if:
    • The packaging is damaged upon delivery.
    • The product has not been opened and remains in its original, sealed packaging.
  • Once the product packaging has been opened, no returns, exchanges, or refunds will be processed, regardless of whether the product has been used.

3. Proof of Damage

  • Customers must provide clear photographic evidence of any packaging damage before a return or replacement can be approved.
  • Proof must be submitted to Hello@ezebreathe.com within the 7-day return period.

4. Return Shipping Costs

  • If the return is due to damaged packaging or an error on our part, Ezebreathe will cover the return shipping costs.
  • If the return is due to customer preference (e.g., wanting a different colour or product variant), the customer will be responsible for both the return shipping cost and the shipping cost for the replacement product.

5. Refund & Replacement Process

  • Once we have received and inspected the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, we will offer:
    • A full refund via the original payment method; or
    • A store coupon of equivalent value for a future purchase.
  • If the packaging is damaged upon delivery and the return is approved, we will send you a replacement product at no additional cost.

6. Non-Returnable Items

  • Any product with opened packaging.
  • Products returned beyond the 7-day return period.
  • Products without proof of purchase from www.ezebreathe.com.

7. Contact Us

To initiate a return or refund request, please contact us at:

Craftek (Pty) Ltd t/a The DB Group
Email: Hello@ezebreathe.com
Telephone: +27 79 505 3261
Address: 10 Ernest Whitcutt Road, Cowies Hill, Pinetown, Durban, 3610, South Africa

Ezebreathe nasal strips are single-use hygienic products and, in accordance with South Africa’s Consumer Protection Act (CPA), cannot be returned or refunded once opened or used, unless proven defective.